Il faut écrire
It’s been months since our move from France to Switzerland and I am still dealing with the administrative details. Some things were relatively simple. We cancelled the services associated with our house when it was sold, paid our final bills and did not have the mail forwarded. The reasons for this were two-fold: a) it was ridiculously expensive, and b) by the time I got around to it, we were already in Switzerland; in order to validate the request with the French post office online, you had to first receive a code in the mail at the address in France. I’m sure many letters were returned to sender.
When I first arrived in France years ago, I learned the hard way how to deal with administrative matters. The dreaded ‘démarches administratives’ could only be accomplished in person or, a défaut, in writing. “Il faut écrire,” my late Belle-mère advised me, after I complained about waiting forever to get through to someone on the phone only to be told I had to apply in writing. I believe she knew the address of every major administration by heart. Thirty years on, little has changed.
Sure, in the meantime the world has gone digital and services are available online, even banking. And even in France. But in order to do anything official, like change an address or your bank details, you still need to send an old-fashioned, hand-signed letter by the post. God save us.
In some cases, the whole letter must be hand-written. Manuscrite. I had to write an entire epistle in my school-book French in order to transfer the money to repay the mortgage on our house. Such is the lot in life of the person with neat hand-writing, however rusty. Husband could have done it more readily in French but his chicken scratch is nearly indecipherable.
The absolute worst example of this is ‘la Securité Sociale’, the French health and old-age pension system. To be honest, I kind of let that one drag on. Partly because I knew it would be sticky — my situation as a self-employed person working in Switzerland means I must deal with a special ‘caisse’ or fund of the SS. (Abbreviation mine, but somehow so fitting!)
Also because, especially in times of COVID-19, I wanted to make 100% sure I was covered in Switzerland before I cancelled things in France. Somehow that took until the end of the year, during which time I did get the dreaded virus, thankfully not requiring any major medical attention. And in the meantime I ran into a bit of a hiccup.
Switzerland, like France, has socialized medicine but the state only covers the basics. Which means that if you get seriously ill, you’re covered, but for all the rest you’re out of pocket. In order to get full health coverage here you have to apply to a private company for complementary insurance, which costs but does offer peace of mind. I was granted the basic coverage right away, as that is a given, but for the rest, they needed my family doctor in France to fill out a health questionnaire. The request was made in November and I am still waiting. We lived in the Haute Savoie in what is known as a ‘désert médical’, with few GPs. My doctor was one of the last ones in our area. Now he is busy transferring his practice to a new specialty: laser therapy. I get it. Burn out happens and he’s entitled to switch to a money-making occupation. What I don’t get is why I’m still waiting. I’ll spare you all the details but he has the form, we did an online consult to go over the questions. After two months of silence, I even sent a request to the Conseil des Médecins (licensing board). In the meantime, no complementary insurance.
However, what that meant was that I forgot about cancelling my French Sécu (unofficial abbreviation) until I realized I was still paying for it. This week I went online but couldn’t find the right way to declare my change in situation. So I phoned. A nice person eventually answered, and informed me that I should have filled out the S1005 form within a month of my move. Oops. That I would need to write a letter, fill out the form, send in a ‘justificatif de domicile’ (proof of residence). Yada yada yada. The wheels are in motion.
All of this reminds me of something I saw online a few years back. ‘Les perles’, or the best-of funny moments from things people had written to the Securité Sociale. This one will make you smile if you understand French:
“Mon mari est décédé, je fais comment pour le retirer de la caisse?“
Translation upon request.
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