I had to go to the hospital the other day. Rest assured that I am well (she says, knocking on brain).
It was a routine check-up with my ENT. That’s ORL in French, for the barely pronounceable ‘oto-rhino-laryngologue’. Imagine the mental gymnastics I have to go through every time I have anything to do with this particular medical specialist. E=ear which translates to O=oto; N=nose translates to R=rhino (think: rhinoceros); T=throat translates to L=laryngo. Just as we add ‘ologist’ to any specialty in English, in French you just add ‘logue’.
It’s a mouthful in any language.
Our closest hospital is a 30-minute drive in theory, but I have to allow an hour for traffic and for the fact that I inevitably get lost. It’s not that hard to find the actual hospital but it takes at least ten minutes to navigate the parking lot and figure out where the entrance is. The parking lot is built into a hill (well, we do live near the Alps after all) with four tiers of open-air parking spaces. There are many steps and winding paths leading down to a central drive with tiny signs showing how to access different departments. How practical for patients, I always think, many of whom are about to give birth, presumably not 100% mobile or not quite feeling up to a hike.
I almost always go in the wrong door. This usually leads to the Emergency entrance where I panic and run in fear of seeing someone in death throes or alternatively catching some fatal virus. This time I remembered my last visit two years ago and knew that the main entrance was up and down a series of valleys across which I cut like Heidi.
Arriving at this thriving hub of French culture, where the usual welcoming committee of huddled smokers by the door greeted me while holding on to their IV units, I noticed the new innovation of a welcome and orientation desk. There was no one there and anyway I remembered from my last time that I had to check in at the area called ‘Consultations externes’ just to the left of the main lobby. I was delighted to see only two people ahead of me and took a number. Two minutes later my number came up and I approached the person seated at one of the cubicles. “Ce n’est pas ici,” she said, shaking her head with a rather pleased air and directing me to the other side of the building. A different waiting area for a different set of consultants and services.
Off I went, still on time as for once I’d arrived a few minutes early. I successfully avoid the ER for the second time and arrived at the correct reception area. Here there was no number system but a longer lineup of people waiting to be triaged towards an admin cubicle for check in.
Having determined that I was in the right galaxy, the woman directed me to a zombie whose charm began with a ‘Je vous écoute’ (‘I’m listening’, not the nicest greeting but not as rude as it sounds to English ears). Eyes trained on her screen as she typed in my details, she continued a conversation with her colleague at the next workstation, complaining about some ongoing IT issue. I was invisible until she handed me a paper and told me to proceed to waiting room number 4. “And the waiting room is…?” I asked, having no idea where to go next. “Just behind the divider,” she said, as if the question was absurd. “We have several waiting rooms…”
Seeing the number 6 on the wall, I almost turned around and went on a dangerous tour back to the ER when I realized that the large room had several smaller areas, confusingly labelled ‘salle d’attente’ (waiting room), each with its own number. I found mine and squeezed into a seat. The place was packed. 45 minutes later, eyeing the ladies’ room with increasing envy but afraid to leave in case my name was called, a tiny white-coated nurse came and called out the name of the fellow sitting opposite me. Up he jumped, clearly ready to dance in joy and followed her to the door.
As she left, I heard her mumble something vaguely resembling my husband’s name. Not wanting to risk missing my turn, I grabbed my stuff and ran after them. At the door I asked her if she had in fact called my name. Yes, she confirmed, although admitted she hadn’t said it very loudly. I nodded and joked that thankfully I have good hearing for a deaf person.
She laughed. The ice was broken. Away we went.
The ENT, whom I saw after another 15 minutes in yet another waiting area, confirmed who I was and why I was there. Agreed it was good to get my hearing checked again and asked me to sit in his examination chair.
Before I could ask him what was next he had shoved a metal object up my nose. “It’s ORL,” he reminded me when I acted surprised. I couldn’t help but be grateful he was not my gynecologist.
A quick spin around my upper orifices and off I went back to my seat to wait for the soft-spoken nurse to come and perform the hearing test in a sound-proof booth across the hall. I passed with flying colours. While my left ear is completely deaf due to a surgery for an acoustic neuroma several years ago, my right ear is still going gangbusters.
How I hate hospitals. I say that with all the humility and gratitude of someone who has had the opportunity to take advantage of their services and to come out alive and well. All without having to mortgage my life away to pay for it.
I left with a spring in my step, along with a prescription for an MRI to check that all is well (more on that nightmare later), having paid a grand total of 40 euros. Which princely sum will be entirely reimbursed once I send in the paperwork.
Still. French hospitals. The less I have to do with them, the happier I am.
What’s your best or worst hospital experience?
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