‘Nos meilleurs délais’ is one of those very French expressions I struggle with. In theory it means ‘at our earliest convenience’, ‘in a timely manner’ or simply as soon as possible. In practice, soon is not possible. I find that in France instead of ASAP, ‘delay’ is the operative word.
We are in the midst of a month of delays due to various strikes and it is surely only right and normal that things slow down. But there has been no mail in my box this week and yesterday the internet went down for the better part of the day. Without a word of warning, or explanation.
I tried to be zen. “Work on something that doesn’t require the internet,” my reasonable self told less patient me. Okay. I took a crack at writing the new business proposal I’d been thinking of sending out. But I wanted to check on a quote to include. Then on a company I was planning on contacting. So I tried again. With a different browser. Still no ignition.
I called Orange. That’s the recently rebranded name for the phone service, what most French people still think of as France Telecom. I did not get a human being, bien sûr. After pressing various numbers, including my full, 10-digit land line, I was directed to the right voice box. It informed me that, due to an ‘incident’ in my area, they were unable to help me further. However, if I so wished, I could punch in my mobile number and they would text me when it was resolved. In went my mobile number.
I hung up and promptly received an SMS on my clunky old French cell, the one I keep for essential messages with service providers who only want to send info to a mobile. My smart phone is for work, and that’s a Swiss number. Orange had kindly sent a link to a website where I could get further updates on the internet breakdown. Argh!
Unable to access the link from my (dumb, unconnected) French phone, it occurred to me I could use my iPhone. In fact, it occurred to me that I could connect my computer to my phone’s hotspot via my Swiss provider and get an internet connection. Ignition! It was too slow to be very convenient (as I’m on the edge of network coverage) but it was a start.
Unfortunately Orange wanted my log-in details, which didn’t have. After farting around with that for a while, I finally got a new password and accessed my account. When, after scrolling through various sections, I got to the part about internet service, it said: “We are experiencing a larger than normal request for support and will respond to your request as soon as possible.”
Nos meilleurs délais? I gave up.
Macron has committed to getting all of France wired for ultra-high-speed internet by 2022. But it seems that in order to meet this commitment in a timely manner not everyone will get fibre but 4G. Fast, but not super fast. Still, our current so-called high speed service here in the boonies is so slow that I’ll take that with pleasure.
The main reason for all of the strikes at the moment is the reform of the ‘cheminots’ or national rail company employees. This has been in the works for some time and has to do with a European directive on opening up the train lines to competition. Although the current SNCF employees have been promised that they will keep all of their rights and salary, they are striking for the future. They want all new hires to also keep their status as public workers, with perks and premiums and the opportunity of a full pension at 52.
Clearly this is not going to happen. But for the unions, and a majority of French, it’s the thin end of the wedge. If the cheminots go down, it’s the end of life as we know it. Automated cashiers and driverless cars and soon we’ll all be force-fed ready meals from MacDo.
In the meantime, five hours later, the internet came back on. I googled to find out whether Orange had been on strike but there was no mention in the news. I have concluded that it was a stealth operation by disgruntled workers in a show of sympathy.
But everybody else and his uncle is on strike this spring: Air France (they want a 6% pay increase), garbage collectors, energy workers, university students. The latter are worrying as they are the ones credited for bringing the country to its knees in May 1968. More on that later.
Have you been affected by any strikes lately?